Advanced Reporting & Anaylitcs

What Makes Us Different?

Unique in the industry, we do not use 'off the shelf' software, or a licenced product, and we are not reliant of external software developers.

We give you access to our proprietary real-time customer experience platform, which allows users to see their results from all data streams as they happen and identify which areas of the customer experience they and their teams are excelling in and which areas require focus for improvement.

Users have a host of reporting options available to them from headline dashboards to detailed, specific question results at individual location or survey level. The flexibility of the platform also enables users to create their own custom reports.

People anaylizing databoard data

Live & In Real Time

Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customers experience and why.

Flexible Reports

Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customers experience and why.

Critical Focus

Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customers experience and why.

Mobile Technology

Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customers experience and why.

User Friendly Insights

Our mystery shop programs provide a blend of quantitative and qualitative feedback to enable your frontline teams to learn what really affects a customers experience and why.

Strategic Ideas

We’re in the business of working with our clients to drive long term, strategic changes that ultimately impact customer experience, and therefore the bottom line.

We can extract valuable insights from across numerous channels which can be aggregated, analyzed and distilled to give you clearly defined reporting – from the top down.

Using a variety of models, our analysts will take all of the feedback we collect and uncover what really matters most to your customers and how that makes them feel.

People planning on white board
Identify what really drives customer satisfaction and sales
Where there are gaps in your customer experience and where the focus of your efforts need to be
Which actions will give you the greatest return; both financially and emotionally with the customer
Identify key best practices to be communicated across the business
Give clear direction to your location teams about what they specifically need to focus on

Our solutions

Our programs have a proven track record of driving positive change in our client's businesses and improving not only the customers experience but also increasing their likelihood to recommend the places they visit.
Partner with our team of Customer Experience experts to develop the perfect measurement program for your business.

Mystery Shopping

Our bespoke Mystery Shopping programs have a proven track record of driving positive change in our client's businesses. Our programs measure your customers' operational and experiential journey across the entire business, to help understand how your locations are delivering against your brand promise.

Learn more about Mystery Shopping

Customer Satisfaction Surveys

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a key role in measuring, managing and improving customer loyalty.

Learn more about Customer Satisfaction Surveys

Audits

Compliance audits are a vital part of every organization's quality control effort and provide accurate intelligence from the field to provide a detailed account of unit-level execution of non-negotiable brand standards and execution of promotional programs.

Learn more about Audits

Employee Surveys

Your employees are the people who have the greatest ability to impact what your customers think and feel about your business. Connect & engage with your teams, and drive exceptional customer experiences.

Learn more about Employee Surveys

Advanced Reporting & Analytics

In a world consumed by data, it’s easy to get lost in the numbers. Our analysts take all of the feedback we collect and uncover what really matters most to your customers and deliver meaningful and actionable insights.

Learn more about Advanced Reporting & Analytics

Ad-hoc Surveys and Mystery Visits

Ad Hoc Surveys & Mystery Shops​ can reveal valuable information about newly launched products or promotions or to get a current temperature check on certain aspects of your business.

Learn more about Ad-hoc solutions