Customer Experience Solutions That Drive Measurable Results
Shared Insight creates unique customer experience measurement programs – including mystery shopping, customer satisfaction surveys, and compliance audits – leading to greater customer loyalty, increased brand advocacy, and higher average transaction values.
Measure and improve every customer interaction
Since 2001, we’ve helped national and regional brands turn feedback into measurable growth.
Customers judge you on every visit, order, and interaction. We provide the visibility and confidence to act: objective observations from mystery shops, continuous feedback from customer surveys, and photo verified brand standards audits - all consolidated in Clarity® dashboards for faster decisions and better outcomes.
Using our proprietary technology, our team of Customer Experience Experts will design and execute the perfect plan and program for your business using our custom mystery shopping, customer satisfaction survey, and compliance audit solutions.
- Mystery Shopping: evaluate real service behaviors and execution against brand standards
- CSAT & NPS Surveys: capture post visit and relationship feedback at scale
- Compliance Audits: verify pricing, merchandising, safety, and readiness with evidence
- Advanced Reporting & Analytics: drivers, text analytics, alerts, and role based views
Our solutions
Our customer experience solutions have a proven track record of driving positive change in our clients’ businesses - improving customer experiences and increasing the likelihood to recommend and return.
Partner with our team of customer experience experts to design the right measurement program for your goals.
Mystery Shopping
Bespoke mystery shopping programs that deliver objective, scenario based evaluations of service behaviors, standards, and execution - so you know what’s working and where to focus next.
Learn more about Mystery ShoppingCustomer Satisfaction Surveys
Ongoing and ad-hoc online surveys capture customer feedback across touchpoints, helping you measure, manage, and improve satisfaction and loyalty with real time insight.
Learn more about Customer Satisfaction SurveysCompliance Audits
Field audits that provide accurate store level intelligence and verify adherence to non negotiable brand standards, merchandising, and promotional execution.
Learn more about AuditsEmployee Surveys
Give your front line teams a voice. Identify enablers and barriers to delivering great customer experiences and turn insights into action plans that stick.
Learn more about Employee SurveysAdvanced Reporting & Analytics
Cut through the noise. Our analysts synthesize data from multiple sources to surface what matters most - delivering meaningful, actionable insights via Clarity®.
Learn more about Advanced Reporting & AnalyticsAd-hoc Surveys & Mystery Visits
Quick turn projects to assess launches, promotions, or priority touchpoints and get a current read on what customers experience right now.
Learn more about Ad-hoc solutionsFrom insight to action - fast
Real time visibility, clear priorities, and tracked follow through.
Our analysts separate signal from noise so leaders can focus coaching and fixes where they matter most. Clarity® dashboards highlight trends and exceptions; Isolate® routes low scores and critical comments to owners for documented recovery.
The result: fewer blind spots, faster improvement, and measurable impact on CSAT, NPS, conversion, and compliance.
See reporting & analytics
Greater
Customer Loyalty
Increased
Brand Advocacy
Improved
Transaction Values
Don't just take our word for it...
We make a point of continually listening and talking to our clients. What our clients have to say about us is vital.
Our clients' success is our success.
Customer Experience Solutions: FAQ
How is mystery shopping different from audits and surveys?
Mystery Shopping captures observed service behaviors during real journeys. Audits validate objective standards with evidence. Surveys collect customer sentiment. Together, they provide a complete view of experience and execution.
How quickly will we see insights?
Most clients see results in Clarity® as soon as submissions are approved - often within days of launch. Coaching and corrective actions can begin immediately.
Can programs be customized?
Yes. We tailor scenarios, scorecards, survey instruments, cadence, and reporting to your goals and KPIs, and scale from pilots to nationwide programs.
Which industries do you serve?
Retail, restaurants & QSR, grocery, convenience & fuel, car washes, automotive, hospitality, banking & financial services, healthcare, gyms, spas and specialty services - All programs scale seamlessly for multi location and franchise networks.