We are industry experts in customer feedback and have successfully partnered with over 250 global brands since 2001.
Our programs have a proven track record of driving positive change in our client's businesses and improving not only the customers experience but also increasing their likelihood to recommend and return, creating a loyal community of brand advocates.
Either in a combined program or as a single solution our customer experience programs can take your customer experience to the next level.
No single metric can give an accurate snapshot of everything your customers are experiencing. That's why Shared Insight's customer exeperience measurment programs are fully customizable, combining multiple methodologies that provide powerful insights into your customers' mindsets throughout their entire journey with your brand.
Our proprietary client platform Clarity® allows you to stream various channels of data including mystery shop, customer surveys, audits, employee surveys, panel surveys and even financial information - regardless of whether or not it is originated by Shared Insight - and provide real time reporting.
Our bespoke programs turn your customer's valuable feedback into meaningful insights to deliver long term business value.
Our bespoke Mystery Shopping programs have a proven track record of driving positive change in our client's businesses. Our programs measure your customers' operational and experiential journey across the entire business, to help understand how your locations are delivering against your brand promise.Learn more about Mystery Shopping
Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a key role in measuring, managing and improving customer loyalty.Learn more about Customer Satisfaction Surveys
Compliance audits are a vital part of every organization's quality control effort and provide accurate intelligence from the field to provide a detailed account of unit-level execution of non-negotiable brand standards and execution of promotional programs.Learn more about Audits
Your employees are the people who have the greatest ability to impact what your customers think and feel about your business. Connect & engage with your teams, and drive exceptional customer experiences.Learn more about Employee Surveys
In a world consumed by data, it’s easy to get lost in the numbers. Our analysts take all of the feedback we collect and uncover what really matters most to your customers and deliver meaningful and actionable insights.Learn more about Advanced Reporting & Analytics
Ad Hoc Surveys & Mystery Shops can reveal valuable information about newly launched products or promotions or to get a current temperature check on certain aspects of your business.Learn more about Ad-hoc solutions