About Us
From customer insight to measurable action - since 2001
We help multi location brands improve service, compliance, and loyalty with programs built for action.
Shared Insight has been built upon a foundation of partnerships with our clients. We want to work with you, not just to meet your research objectives, but also to help drive real change and improvements in your customers’ experiences.
Shared Insight is a customer experience firm specializing in mystery shopping, customer satisfaction (CSAT & NPS) surveys, compliance audits, and advanced reporting & analytics. We turn first hand observations and customer feedback into clear priorities and faster decisions so leaders can coach teams, fix issues, and scale what works.
Since 2001, we’ve partnered with national and regional brands across the U.S. and Canada to design research programs that reveal what customers really experience - online, in store, and everywhere in between.
1,000k +
Surveys
Conducted
500k +
Mystery Visits
conducted
Over 20
Years
of Experience
Our approach
We design programs that produce decisions - not just dashboards. Everything we build maps to your KPIs and operational realities, so insights translate into coaching and corrective action.
Programs built for action
Behavior based scorecards, concise surveys, and evidence driven audits aligned to measurable outcomes.
Right method for the moment
Scenario based shops, transactional/relationship surveys, photo verified audits, or quick turn studies.
Real time visibility
Clarity® dashboards unify shops, surveys, and audits with role based views, alerts, and exports.
Closed loop improvement
Isolate® routes low scores and critical issues to owners with tracked outcomes and SLAs.
Greater
Customer Loyalty
Increased
Brand Advocacy
Improved
Transaction Values
What we value
Integrity
Defensible methods, rigorous QA, and transparent reporting you can trust.
Practicality
Clarity over complexity - insights front line teams can act on today.
Partnership
We meet you where you are - pilots, regional rollouts, or nationwide scale.
Privacy & respect
Strong data handling and respectful engagements with shoppers, employees, and customers.
Industries we serve
Retail, restaurants & QSR, grocery, convenience & fuel, car washes, automotive, hospitality, banking & financial services, healthcare, gyms, spas and specialty services - All programs scale seamlessly for multi location and franchise networks.