Customer Satisfaction Surveys

Satisfaction is Success

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a vital role in measuring, managing and improving customer loyalty.

From quick tactical surveys to strategic feedback programs, our surveys give you a fast, cost-effective method to gain insights and help you shape your strategies for the future.

Our customer satisfaction surveys become even more powerful when combined with our mystery shop programs to drive clear change in your business.

Amplify®

Word of mouth has always been the most powerful form of advertising and social media now accelerates how quickly word of mouth spreads.

Let your customers be your voice

When customers have something positive to say about their experience, you want them to shout it from the rooftops and tell all of their friends and family. Shared Insight has developed Amplify to help your customers to do just that.

Based on the answers given in a customer satisfaction survey, Amplify will identify customers who will be your biggest brand advocates and invite them to share their positive brand experiences with their friends and family directly on sites such as Facebook and Yelp.

Not only does Amplify give your customers this opportunity to share their excitement about your brand, it helps to build a stronger bond with your customers by involving them in social conversations.

Isolate®

Isolate is a platform developed by Shared Insight to empower location teams to quickly react to issues highlighted through customer feedback surveys.

Isolate and implement

Our Isolate platform will identify customers who have had a poor experience or those who saw anything that requires urgent attention. Customers are then given the opportunity to provide additional detail around the areas of their concern and where appropriate, request a response from the location.

Details of the specific issue will be sent directly to the location ready for the location manager to review and implement appropriate service recovery measures with the customer.

All issues are logged and accessed via the Clarity® platform in our case management software. This enables locations, area managers and head office teams to see issues as they arise and monitor how they are dealt with, as well as provide logged and trackable methods of communication with the customers.

All data collected is used on the Clarity® platform to create a number of reports that can be tracked and trended over time to identify key areas of improvement.