Employee Engagement Surveys
Engaged teams deliver better customer experiences
Shared Insight’s employee engagement surveys give your front line teams a voice so you can identify enablers and barriers to delivering great service. With concise, mobile friendly instruments and real time reporting in Clarity®, leaders can respond quickly and drive meaningful change.
From onboarding to pulse checks and annual engagement, our programs surface what motivates people, where friction exists, and which actions will improve retention, performance, and the customer experience.
Close the loop by pairing a employee feedback survey with CSAT and Mystery Shopping to link employee experience to customer outcomes.
Why choose Shared Insight for employee feedback surveys
Built for action
Short, focused surveys mapped to behaviors you can coach - no vanity metrics.
Front line friendly
Mobile first design, multiple languages, and flexible distribution (SMS, email, QR, kiosk).
Confidential & trustworthy
Anonymous options, deduplication, and anti fraud controls increase candor and integrity.
Real time insights
Clarity® dashboards and theme analysis show what to fix and where to celebrate - right now.
How our employee survey programs work
- Objectives & instrument. Align goals and build concise, bias aware questionnaires.
- Distribution. Deploy via SMS/email, QR/receipt links, in app, or kiosk on your cadence.
- Data integrity. De-dupe, validate, and apply privacy controls for trusted results.
- Reporting. Results flow to Clarity® with scores, verbatims, and theme analysis.
- Action. Share learnings, recognize wins, and route fixes to owners for follow through.
Onboarding & training
Gauge readiness and support needs in the first weeks to accelerate performance.
Pulse & annual
Lightweight pulses or deeper annual reads - configured for your organization’s rhythm.
Manager 360
Collect upward feedback to develop people leaders and strengthen team engagement.
EX ↔︎ CX linkage
Connect employee experience with customer outcomes to target the highest impact changes.
Want to recognize top teams? Use Amplify® and internal comms templates to celebrate wins.
Business outcomes you can expect
Higher retention
Address friction and develop managers to reduce turnover and hiring costs.
Better customer experience
Empowered teams deliver faster, friendlier, and more consistent service.
Stronger performance
Link EX to KPIs and coach the behaviors that move productivity and sales.
Culture of feedback
Regular pulses and transparent action build trust and engagement across locations.
Employee Engagement Surveys FAQ
Are responses anonymous?
Anonymous options are available and encouraged. We also apply deduplication and anti fraud controls for integrity.
How long should surveys be?
We recommend short, focused questionnaires (often 8–15 items) to maximize completion and candor.
How do we increase participation?
Use mobile friendly links, clear messaging from leaders, and transparent follow up on actions.
Can we segment results?
Yes - view by location, region, role, tenure, and other dimensions to target interventions.
Want to understand our shopper network and policies? See how we recruit and brief shoppers.
Our solutions
Our customer experience solutions have a proven track record of driving positive change in our clients’ businesses - improving customer experiences and increasing the likelihood to recommend and return.
Partner with our team of customer experience experts to design the right measurement program for your goals.
Mystery Shopping
Bespoke mystery shopping programs that deliver objective, scenario based evaluations of service behaviors, standards, and execution - so you know what’s working and where to focus next.
Learn more about Mystery ShoppingCustomer Satisfaction Surveys
Ongoing and ad-hoc online surveys capture customer feedback across touchpoints, helping you measure, manage, and improve satisfaction and loyalty with real time insight.
Learn more about Customer Satisfaction SurveysCompliance Audits
Field audits that provide accurate store level intelligence and verify adherence to non negotiable brand standards, merchandising, and promotional execution.
Learn more about AuditsEmployee Surveys
Give your front line teams a voice. Identify enablers and barriers to delivering great customer experiences and turn insights into action plans that stick.
Learn more about Employee SurveysAdvanced Reporting & Analytics
Cut through the noise. Our analysts synthesize data from multiple sources to surface what matters most - delivering meaningful, actionable insights via Clarity®.
Learn more about Advanced Reporting & AnalyticsAd-hoc Surveys & Mystery Visits
Quick turn projects to assess launches, promotions, or priority touchpoints and get a current read on what customers experience right now.
Learn more about Ad-hoc solutions